Munchies Customer Privacy Policy

Welcome to Munchies! It is important to us that you know exactly how we protect your privacy. This policy explains what personal data we collect, why we use it, who we might share it with, and how you can exercise your legal rights.

When we talk about “personal data”, we mean any information that can identify you directly or indirectly.

Who Are We?

Munchies Food Delivery Oy (Y-tunnus 3370733-6) is the Data Controller responsible for your personal data.

Address: Mätästie 1 D35, 00770 Helsinki, Finland
Contact: info@munchies.fi

1. What Data Do We Collect?

Account Data

Name, email address, password, phone number, delivery address, language preferences, and account-related information.

Order & Delivery Data

Delivery address, order history, products ordered, restaurant/store information, and delivery details.

Location Data

Delivery address, precise GPS location, and real-time/background location data for delivery tracking and courier operations.

For courier and delivery services, Munchies Courier may collect location data even when the courier application is closed or not actively in use in order to support uninterrupted delivery tracking and operational services.

Device Data

IP address, device type, operating system, app version, and device identifiers.

Payment Data

Payment method details and transaction-related information processed securely through payment providers.

Customer Support Data

Messages, feedback, support requests, and photos you send to customer support.

2. How and Why Do We Use Your Data?

We use your data for:

Creating and managing your account
Processing and delivering your orders
Providing customer support
Tracking and managing deliveries in real time
Optimizing courier routes and delivery operations
Verifying completed deliveries
Personalizing recommendations and offers
Improving our services and ensuring platform security
Sending marketing communications (you can opt out at any time)

Background location data is only used for delivery-related operations and is not used for advertising purposes.

3. Data Sharing

We only share your data when necessary:

With partner restaurants and stores (only the information needed to prepare and deliver your order)
With delivery partners and couriers (name, address, phone number, order details, and delivery instructions)
With customers during active deliveries for real-time order tracking
With payment service providers
With technical service providers (cloud hosting, analytics, customer support tools, etc.) who process data on our behalf
With authorities when legally required

We do not sell your personal data to third parties.

4. International Data Transfers

When personal data is transferred outside the EU/EEA, we use appropriate safeguards such as Standard Contractual Clauses and other lawful mechanisms to ensure your data remains protected.

5. Your Rights

You have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion of your data
Object to certain types of processing
Withdraw consent at any time
Request restriction of processing
Lodge a complaint with the Data Protection Authority

You can manage many of these rights directly through your Munchies account settings or by contacting us.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required by applicable laws and regulations (for example, accounting records may be retained for up to 7 years).

7. Location Permissions and Background Access

For delivery tracking and courier operations, the Munchies Courier app may request access to foreground and background location permissions.

Background location access allows couriers to:

receive delivery assignments,
provide real-time tracking updates,
optimize delivery routes,
and verify delivery completion.

Location data may continue to be collected while the app is running in the background to support active delivery operations.

Users may disable location permissions at any time through their device settings. However, some delivery-related features may not function properly without location access.

Last updated: 21 May 2026

Pollo Grande (G, L)

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